Terms & conditions

wash is a robotic contactless car wash: the vehicle drives into a bay, the wash runs fully automatically and the driver stays inside. Current locations and their opening hours are listed on the Locations page.

You can use the service with a single wash (paid on site) or a monthly subscription (bought on this website).

Buying a subscription requires an account. To register you give your full name, email address, phone number and a password. You must give accurate details and keep them up to date.

You are responsible for keeping your password secret. If you think someone else has access to your account, contact us straight away.

A subscription belongs to one vehicle — identified by its registration plate — and one account. A plate can be registered to only one account at a time. A subscription is personal and cannot be transferred to another vehicle or person; if you change cars, contact us.

Every plan has a daily and a monthly wash limit, printed on the plan card. The price and limits are recorded on your subscription at the moment of purchase and apply for as long as the subscription runs — a later change to the plan does not change your subscription automatically.

• A "day" is a calendar day in Tbilisi time, from 00:00 to 24:00.
• A "month" is the billing period, which starts when the subscription is activated (or last renewed) and lasts one calendar month.
• Unused washes do not carry over to the next day or period.
• A wash that fails or is cancelled because of a technical fault does not count towards your limit.
• A subscription is valid at every wash location unless the plan says otherwise.

Subscriptions are paid by bank card through the payment form of our payment provider, Flitt. Your card details go directly to Flitt and never reach our servers. We keep only the token Flitt issues and the masked card number (for example 4444 **** **** 1111), which are needed to charge the renewal.

The subscription becomes active as soon as the payment is confirmed. An unpaid subscription does not entitle you to any washes.

The subscription renews automatically at the end of each billing period: the saved card is charged the price recorded on your subscription and a new period starts. By buying a subscription you authorise these recurring charges until you cancel.

If a renewal payment fails, the subscription does not stop at once. For a 3-day grace period you can keep washing as normal while we retry the payment once a day, at most three times. If the payment still fails by the end of that period, the subscription expires and can no longer be used.

If we ever need to change the terms of an existing subscription, we will tell you by email in advance and you may cancel before the change takes effect.

To cancel, email [Contact email] or call [Hotline number]. Cancellation takes effect at the end of the current period you have already paid for: you keep washing until then, and your card is not charged again. You can withdraw a cancellation before the period ends.

A subscription that has not been paid yet is cancelled immediately.

On request, a subscription can be paused. No washes are possible while it is paused, and the end of the period moves out by the length of the pause, so you do not lose days you paid for.

We may end a subscription immediately in case of fraud, a chargeback, or a material breach of these terms.

[Refund policy — to be agreed with counsel in line with the Law of Georgia on Consumer Rights Protection.]

When you enter the bay, a camera reads your registration plate automatically and checks whether the vehicle has an active subscription with washes left. Keep the plate clean and readable. If the plate cannot be read, the wash may be treated as a single wash.

During the wash, follow the instructions posted in the bay: stay in the vehicle, close the windows and sunroof, fold the mirrors where possible and switch off automatic wipers.

The wash is not intended for vehicles with damaged or loosely attached parts, accessories or paint. Washing such a vehicle is at your own risk.

If you are unhappy with a wash or believe your vehicle was damaged, tell us on [Hotline number] or at [Contact email], ideally before leaving the station or on the same day. We log the case and, where needed, review the station's video recording. If the result is confirmed to have fallen short, we will wash the vehicle again.

We are liable for damage caused by our fault to the extent provided by law. We are not liable for damage caused by pre-existing defects, loosely attached parts, or failure to follow the instructions in the bay.

When these terms are updated, the effective date on this page changes. Customers with an active subscription are told about material changes by email in advance.

These terms are governed by the law of Georgia. We first try to settle any dispute by negotiation; failing that, it is heard by the common courts of Georgia. Nothing here limits the rights consumers have by law.

[Full legal name of the company], [Registered address]. Email: [Contact email]. Phone: [Hotline number].